We have a built in feature called Error Log that presents a detailed error message from the generator server. This should help you to determine the error cause and give you the ability to fix simple bugs without the need for contacting isave Helpdesk. Please find some sample error messages below and and how to read them.
Even if you cant solve the problem yourself, please download the error message and submit it to an Helpdesk ticket to speed up the processing of your request.
Start by downloading the error_00000.txt (log file) and open the file in notepad.
Look for the lines in the log file marked with (Error).
Font errors will show up like this:
24.02.2010 11:56:25, (Information): Pageflex Server 7.0.1.1008
24.02.2010 11:56:25, (Information): Task 338109 created with transaction name A0373649
24.02.2010 11:56:25, (Information): Engine 55836 on host ISAVE-WEB02 has begun working on task 338109 as user ISAVE-WEB02ASPNetUser
24.02.2010 11:56:25, (Error): Document 1 – Font not installed – Deux (critical error)
24.02.2010 11:56:25, (Error): Job failed due to one or more critical errors
24.02.2010 11:56:25, (Information): Document creation finished, 0 document(s) created, 0 page(s) rendered
24.02.2010 11:56:25, (Information): Transaction A0373649 ended
24.02.2010 11:56:25, (Information): Engine 55836 has stopped working on task 338109 and status is FAILURE
Other error messages might show up like this:
24.02.2010 11:43:26, (Information): Pageflex Server 7.0.1.1008
24.02.2010 11:43:26, (Information): Task 338109 created with transaction name A0373649
24.02.2010 11:43:26, (Information): Engine 55836 on host ISAVE-WEB02 has begun working on task 338109 as user ISAVE-WEB02ASPNetUser
24.02.2010 11:43:26, (Error): Document 1 – Evaluation failed for variableTitle. File not found: Art Director
24.02.2010 11:43:26, (Error): Job failed due to one or more critical errors
24.02.2010 11:43:26, (Information): Document creation finished, 0 document(s) created, 0 page(s) rendered
24.02.2010 11:43:26, (Information): Transaction A0373576 ended
24.02.2010 11:43:26, (Information): Engine 55835 has stopped working on task 338036 and status is FAILURE
In this case the text variable was set up as a file (the As File check box was checked, uncheck the box to fix the problem)
